The Municipal Transportation Agency has not had a management and performance audit since 1996. How is it that an $800 million operation can go for 14 years without that type of evaluation?
OPINION The Municipal Transportation Agency's Web site states a goal of providing a "convenient, reliable, accessible, and safe transit system that meets the needs of all transit users" in San Francisco. I have a feeling that if you ask most Muni riders, few would use those words ("convenient," "reliable," "safe," "meeting the needs of all transit users") to describe Muni today.
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